A balanced chatbot call center strategy can drive efficiency and brand loyalty but overdoing it can backfire. See practical examples here. Imagine a world where your call center operates smoothly ...

Modern chatbots have become more than just customer support programs. Thanks to powerful breakthroughs in machine learning and natural language processing — two subsets of the field of artificial ...

With 1 in 4 Israelis likely to ask AI for voting guidance, a tech startup tests how leading models handle such queries, warns ...

Editor's Note: This is an excerpt from WBUR's daily morning newsletter, WBUR Today. If you like what you read and want it in your inbox, sign up here. As a first-time mom, I've been using AI chatbots, ...

AI chatbots have an unprecedented capacity to respond to tasks in a human-like manner. Although they have the potential to enhance social care, they also pose risks to wellbeing and human rights. It ...

Millions of young people use AI chatbots when they feel upset, nervous or stressed, a new study says. Here’s what to know ...

People have been seeking out health information online since the dawn of the internet. And now, tens of millions of people are turning to artificial intelligence for questions they once asked “Dr.

VA’s Inspector General noted that the agency’s two internal chatbots “are not designed specifically for clinical use,” ...

Are chatbots changing social morality? Changes in social morality refer to changes in what people believe to be good and bad or right and wrong. Among the many ethical questions raised by chatbot ...