Efforts by health systems to provide care in the most appropriate, lowest cost setting coupled with advances in minimally invasive techniques have shifted many hospital cases to the outpatient setting ...

The healthcare landscape is undergoing a dramatic transformation. Patients today are no longer passive recipients of care. Armed with information and empowered by choice, they expect a patient-centric ...

Many service systems have servers with different capabilities and customers with varying needs. One common way this occurs is when servers are hierarchical in their skills or in the level of service ...

Some hospital security professionals believe that the term “customer service” only applies to individuals outside of their organization, such as patients, family members and visitors. However, there ...

FAIRFAX, VA--(Marketwired - May 14, 2014) - FOAA Anesthesia Services (FOAA), the Mid-Atlantic division of North American Partners in Anesthesia (NAPA), has been recognized with three 5-Star Awards ...

WOODSTOCK, Ga. - Veterans have long complained about customer service at the Atlanta VA Medical Center. And that was before COVID-19 hit. Since then, much of the staff has had to work remotely, making ...

Two medical bills arrived in the mail over the weekend. One requested $525 for a specialist office visit, another $250 for a routine colonoscopy at a hospital. Since I don't think we owe for either of ...