New research i on fraud, identity, and digital banking from global analytics software leader FICO reveals that British ...

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Electric vehicle-only automakers are trailing other premium brands in shopping experience satisfaction, a report out Monday from retail service tracker Pied Piper found. The Pied Piper Prospect ...

As AI applications grow, Volkswagen Group UK is turning to AI-powered text analytics to process customer feedback.

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the Customer ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

It’s something we all wonder after interacting with a business: should I bother to take this survey they’re sending me? Whether you were the phone with an airline, bought a product from a private ...

A recent survey of 5,014 UK adult consumers, which was conducted by Which?, has claimed that the average broadband-only ISP ...

Research from ClearBank : large UK businesses now view embedded financial services as a strategic boardroom decision and ...