After months of testing, Citizen, the crime and neighborhood watch app, is releasing Protect, a subscription-based feature that lets users contact virtual agents for help if they feel they're in ...

New capabilities and customer behaviors are changing what it means to be a virtual agent. Here’s what the future of technology may look like. Today’s virtual agents don’t look the same as several ...

WASHINGTON, Oct. 29, 2024 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced the ...

Zoom Communications, whose video conferencing solution became a household name during the Covid era, is now looking set to carve out a niche in the customer experience industry with a virtual agent.

Wai Wong is the Founder, President and Chief Executive Officer of Serviceaide, a global provider of enterprise service management solutions. Most people agree that technology is getting smarter, more ...

You can now combine Power Virtual Agents and the Azure Bot Framework Composer Your email has been sent New tools make it easy for low code users and pro code developers to work together on a project ...

AI agents and trusted AI-enabled human experts available in Intuit QuickBooks assist businesses with saving time, making smarter decisions, and driving better money outcomes A more powerful QuickBooks ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. With the rise of machine learning and AI, the virtual agent has become an important part of ...