What does good customer service look like? You probably know when you’ve experienced it, and you certainly know when you’ve experienced bad customer service, but for a small business with a small ...

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

Information Technology, or “IT” is now an essential segment of any business. We rely on technology to keep us productive, whether it’s for data entry or product development. Perhaps one of the biggest ...

IP addresses may go largely unseen, but they’re essential to our everyday online activity. IP networks allow devices to communicate. So, what is an IP network exactly? Let’s peel back the layers and ...

If you’re an insurance agent, your end-goal is to spend most of your time bringing in new business. The reality, though? Tedious tasks are probably eating up a ton of your time. Paperwork. Data entry.

“Startup” is often treated as a catch-all buzzword among businesses. But despite popular belief, the term isn’t just reserved for scrappy tech companies in Silicon Valley. So, what constitutes a ...

As a call centre representative or manager, chances are you probably receive an angry phone call at least once a day. It could be an irate caller complaining about a bill. Or even an angry caller ...

It’s a good time to be in the market for a new customer contact center for your business; never before have there been so many platforms to choose from. But how do you know which one is the best fit ...

Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...

You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...

Without question, business meetings play a fundamental role in the day-to-day running of organizations. For instance, they provide brainstorming avenues where business goals and objectives can be ...

In Q1 of 2020, amid the panic of COVID-19, Netflix added more new subscribers than ever before during a single three-month span. 15.8 million to be exact. 1 Just a few dozen miles north, unicorn ...