Could you defend your customer feedback metrics on an earnings call with the same confidence you defend your revenue ...

Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

After finishing a first-time meal at a restaurant, a negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

Every business owner has felt the slight tension when a customer pauses before finalizing a purchase. They're likely pondering questions like, "Will this company deliver?", "Is this the right choice ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Known for its food, cozy ambience, and stellar service, this NYC eatery has outposts in Chelsea and Greenwich Village. It's a ...