Online reviews are an important part of your small business's reputation. It's also important to respond to every review you receive, positive or negative.

After finishing a first-time meal at a restaurant, a negative Nancy of a customer wasted no time running home to write a not-so-great review of their experience. Well, the restaurant looked at it as ...

A restaurant’s witty response to a customer’s review has left internet viewers in stitches.

Every business owner has felt the slight tension when a customer pauses before finalizing a purchase. They're likely pondering questions like, "Will this company deliver?", "Is this the right choice ...

One of the best sales tools a business can have is a collection of rave reviews from its customers: Over 70% of customers report that they check reviews before making a purchase decision. However, ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Known for its food, cozy ambience, and stellar service, this NYC eatery has outposts in Chelsea and Greenwich Village. It's a ...

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