New research i on fraud, identity, and digital banking from global analytics software leader FICO reveals that British ...

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Electric vehicle-only automakers are trailing other premium brands in shopping experience satisfaction, a report out Monday from retail service tracker Pied Piper found. The Pied Piper Prospect ...

Live agents are perceived as being better than bots at most customer service tasks, especially when frustrated consumers are looking for a little empathy. “Please hold for the next available agent.” ...

As AI applications grow, Volkswagen Group UK is turning to AI-powered text analytics to process customer feedback.

Surveys are a major part of a voice of the customer (VoC) program. Here are some considerations — and questions — you should consider. Companies that don’t measure the impact of Voice of the Customer ...

UK Customers Still Prefer Human Support Over AI - But one in three say they'd choose AI if it meant lower prices ...

It’s something we all wonder after interacting with a business: should I bother to take this survey they’re sending me? Whether you were the phone with an airline, bought a product from a private ...

A recent survey of 5,014 UK adult consumers, which was conducted by Which?, has claimed that the average broadband-only ISP ...

Research from ClearBank : large UK businesses now view embedded financial services as a strategic boardroom decision and ...