Confidence across Britain’s small businesses plunged in the third quarter, according to a new survey, underscoring the anxiety the country’s entrepreneurs have around higher taxes in next month’s ...

A poll of 1,000 UK citizens reveals deep concerns about the energy and water usage habits of the nation's growing footprint ...

Research from ClearBank : large UK businesses now view embedded financial services as a strategic boardroom decision and ...

As AI applications grow, Volkswagen Group UK is turning to AI-powered text analytics to process customer feedback.

Retailers across the UK are confronting rising labor costs and tougher scheduling rules, only to find that misaligned rotas are ...

Evri and Yodel have been ranked as the worst delivery firms for customer service, according to an annual survey by the ...

Evri has been named the UK’s worst delivery company for the third year running after coming under fire for persistent delays ...

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the regulator has found. Amazon and FedEx have jointly taken the top spot in ...

Renault Group UK emailed drivers to confirm that a third-party data processing business used by the car firm was targeted by hackers. Renault Group UK said customer data was accessed after a cyber ...

More than half of Torontonians don’t believe city services are improving, even after back-to-back property tax increases passed by council, according to a new survey. The results of an online Ipsos ...

AI agents are boosting efficiency, cutting costs, and improving customer satisfaction. By 2027, 50% of service cases are expected to be resolved by AI. 4 out of 5 service leaders say AI agent ...

Customer satisfaction is crucial to a successful business, but measuring it has become too inconvenient for some. Virginia city councilman doused in gasoline and lit on fire in attack at his office ...