IHG Hotels & Resorts showcased its interest in innovative guest engagement technologies at SXSW Sydney 2024 with the unveiling of its “Mind Lobby.” This experimental activation utilized eye-tracking ...

As generative AI begins to influence how travelers research and book trips, Hyatt Hotels is making a more visible push into conversational search and AI-assisted discovery. On Hyatt’s February ...

Walk into most independent hotels at two in the morning and you will find one person at the front desk, or no one at all. The ...

AI adoption in hospitality is accelerating fast. A 2025 study by h2c GmbH, conducted with Cloudbeds and Apaleo across 171 ...

Hotel guests increasingly expect premium food-and-beverage experiences whenever and wherever they want them. Whether arriving ...

The hospitality technology industry arrived in San Antonio last week with more than another year’s worth of product updates.

For hotels, coffee has become far more than a beverage. It is often one of the first experiences guests have each day and one of the last impressions they take with them before checking out. Whether ...

As luxury hospitality brands increasingly look beyond reservations and transactions to build lasting guest loyalty, the ...

Coffee has evolved far beyond a supporting beverage category. For many hotels, restaurants, casinos, airports and foodservice operators, premium coffee programs have become important drivers of guest ...